Should we invest in performance, or in brand?
“It’s not a battle; it’s a relay race.”
It’s not an either/or situation, but a both/and story. Performance and branding both have their uses, according to Karen Vandenbossche, Strategic Director at BeContent. What’s more, there is a bridge between the two. And that bridge is called content marketing.
There are few discussions in marketing that come up as often as this one: should we focus on performance or on brand? And honestly, it’s not usually because a brand makes “the wrong choice.” It goes wrong because we confuse performance and brand marketing and then expect one of them to do the work of the other.
We run conversion campaigns and feel frustrated because no one really gets excited. We make a beautiful brand video and wonder why orders aren’t pouring in. We see a KPI drop and react with the same reflex almost every time: more budget, more pressure, more ads. That’s not a strategy. That’s stress management with a media budget.
The difference between existing purchase intent…
As a content marketer (and someone with a passion for content), I see it slightly differently: they are two phases of the same story, and content is often the glue that holds them together.
Performance marketing is essentially demand capture: it captures existing purchase intent and converts it into action. You encounter performance in places where people are already “on.” It mainly answers the question: “Why buy now?”, for example: “free shipping today” or “temporary discount” …
But performance is much less effective at answering “Why you?” And that’s exactly where it often falls short. Because “why you?” isn’t a button you can flip in Ads Manager. It’s the result of everything someone has already seen, felt, and remembered about you long before they click on your ad.
Performance is a multiplier. It scales what is already true. If your positioning is sharp, it scales clarity, but if your brand feels interchangeable, it scales… interchangeability.
… and creating demand
Brand marketing, on the other hand, is demand creation: it creates context, emotion, and recognition. It does the work before the click. It builds that feeling of, “Oh yes, that one. I know that one. They suit me.” Not because you shout it from the rooftops, but because you consistently show it. Brand marketing is found in:
- storytelling and brand campaigns,
- PR and earned media,
- collaborations and cultural moments,
- events, pop-ups, and real-life experiences,
- packaging, design, tone of voice, the “universe” of your brand.
Brand marketing doesn’t “push” for conversion. It builds preference. And the best (and hardest) part is that when done right, it often works quietly. It accumulates in the minds of your audience.
Content as a bridge
But where does content marketing fit into this story? This is where it gets interesting. In practice, content marketing often serves as a bridge between brand and performance. Content does three things at once:
- It builds meaning (brand)
- It proves trust (social proof, expertise, community)
- It fuels performance (creatives, hooks, formats, retargeting assets)
Content is what people look at after they see your ad and think, “Let’s check if this is really something.”
And that’s not a minor detail. That’s the moment when most growth either accelerates or drops off. Because how do people really behave? They see an ad. They click (sometimes), but they often don’t buy immediately. They first go “looking around” (your socials, your reviews, your content, etc.). And then they decide whether your brand is credible. If your content isn’t convincing, ads often backfire.
So… brand and performance must work together. Brand makes people want you, performance makes people buy. And if you set up that system properly, growth suddenly feels less like pulling and more like attracting.